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Knowledgebase

The knowledgebase provides documentation written by our team. Please select a category or search for answers.

Getting Started

What is AmpMac?

What kind of hardware does AmpMac provide?

How do I get started with AmpMac?

How quickly is my Mac provisioned?

Is AmpMac dedicated or shared?

Remote Access

How do I access my Mac remotely?

What remote access options are available?

Do I get full administrator access?

Can I use Screen Sharing or VNC?

What should I do if I cannot connect to my Mac?

Reinstall & Recovery

How do reinstalls work on AmpMac?

What happens if I lose access to my Mac?

What data is erased during a reinstall?

Can I request a clean rebuild?

How should I back up my data before a reinstall?

Networking

How do I connect my domain or services to my Mac?

What network access is included?

Can I host development tools and CI workloads?

Are there restrictions on how I use my Mac server?

What should I check if a service is unreachable?

Billing

When does my service expire?

How do renewals work?

How do I cancel my AmpMac service?

What forms of payment do you accept?

Do you offer refunds?

General FAQ

Is the hardware real Apple hardware?

Is AmpMac managed or unmanaged?

Can I run development and build workloads?

Where do I manage my billing and service details?

How do I contact support?