If you need help, use the support channels provided in your client area and include enough detail to make the issue actionable. Useful details include the service ID, hostname or IP, the approximate time of the issue, and any error messages or symptoms you are seeing.
The more precise your report is, the faster support can usually understand the problem. Vague requests slow the process down.
Before opening a ticket, gather the exact symptom instead of a rough impression if you can.